Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don't help our customers stay compliant - we help them thrive.
A positive attitude is everything. At Foley, we've created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we're working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.
Medical Review Officer Assistant (MRO Assistant)
This is a REMOTE option - Those residing in CT, MA, SC, GA, FL, & TX are welcome to apply!
The compensation for this role is $19-$20 per hour.
Foley's is seeking a dedicated and detail-oriented Medical Review Officer Assistant to join our team. The ideal candidate will be responsible for promptly obtaining and processing drug and alcohol testing records in accordance with standard operating practices and relevant government regulations. This role is crucial for ensuring the timely and accurate reporting of test results to our clients, maintaining the integrity of our drug and alcohol program, and providing exceptional service.
Requirements
WHAT WILL YOU DO:
- Initiate and manage calls to collection sites to gather necessary documentation
- Ensure all required information is obtained to facilitate the timely turnaround of drug and alcohol test results
- Enter and verify data in various systems with speed and precision.
- Ensure all test results are processed promptly and accurately to meet client deadlines
- Follow established procedures to verify negative and non-negative drug test and alcohol results
- Ensure compliance with all relevant regulations and standard operating practices
- Identify and escalate any concerns or issues to the appropriate parties in a timely manner
- Maintain clear and concise communication to resolve issues effectively
- Develop and maintain a deep understanding of Foley's products, services, and drug and alcohol program administration
- Stay current with all relevant government regulations and industry standards
- Provide knowledgeable and professional service and support to clients and internal teams
- Protect company and customer information in accordance with company policies and procedures
- Ensure all data handling practices are compliant with legal and ethical standards
WHAT WE WOULD LIKE YOU TO HAVE
- High School Diploma or equivalent
- Exceptional communication skills - verbal and written
- Experience with multitasking and handling multiple priorities in a fast paced environment.
- Remote experience preferred
- Reliable internet connectivity and a peaceful working environment
- Flexibility for shift-based work, including evenings
- Capability to adjust to shifting priorities
- Experience in and the aptitude to provide exceptional customer service
- Motivated individual with a proactive approach, mainly in remote setting
- Strong work ethic and exceptional integrity
- Demonstrated ability to maintain confidentiality and uphold professionalism
- Strong computer skills in Microsoft Office, Outlook, and the ability to utilize internal systems
- Demonstrated aptitude for effective organizational and prioritization abilities
- A strong desire to develop long-term professional growth
Benefits
WHAT YOU'LL LOVE ABOUT FOLEY
Benefits
Comprehensive Medical, Dental, and Vision Plans
Retirement Plans: 401K plan with company matching to help you invest in your future
Time Off; Vacations, Sick and personal time.
The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers' feedback - on Trustpilot.
Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We've got your back so you can live your best life.
It's about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.
What We Do, How We Do It
Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.
At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.
Where We're Headed
We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.
What It's Like To Work With Us
Diving deep into a niche industry and becoming an expert . . .
Continually growing and advancing . . .
Making lifelong friends during the process . . .
That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:
www.foleyservices.com
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