The Product Operations Manager will play a crucial role in supporting the product management team by ensuring efficient and effective product operations. This role involves collaborating with cross-functional teams to optimize product processes, manage product data, and support the successful delivery of product initiatives.
Key Responsibilities:
- Collaborate with product managers, engineers, and other stakeholders to streamline product operations and improve efficiency.
- Manage and maintain product data, ensuring accuracy and consistency across all systems.
- Assist in the development and implementation of product and discovery processes and best practices, including documentation and training. Ensure that processes are consistent from team to team.
- Optimize Jira workflows to ensure efficient tracking and resolution of tasks, including setting up custom workflows, fields, and dashboards.
- Generate reports and dashboards in Jira to provide insights into project progress, team performance, and areas for improvement.
- Support the product management team in the planning and execution of product initiatives.
- Organize and facilitate quarterly prioritization meetings to review and publish the product roadmap, gather feedback, and align on strategic goals.
- Monitor and analyze product performance metrics to identify areas for improvement.
- Coordinate with marketing, sales, and customer support teams to ensure successful product launches and ongoing product support.
Qualifications:
- Bachelor's degree in Business, Operations, or a related field.
- 2+ years of experience in product operations, product management, or a related role in an agile environment.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Demonstrated experience with capacity planning, project forecasting, and management reporting.
- Proficiency in product management tools, including Jira and Confluence.
- Ability to manage multiple tasks and projects simultaneously.
- Detail-oriented with a focus on accuracy and quality.
