Product Operations Specialist

The Product Operations Manager will play a crucial role in supporting the product management team by ensuring efficient and effective product operations. This role involves collaborating with cross-functional teams to optimize product processes, manage product data, and support the successful delivery of product initiatives.

Key Responsibilities:

• Collaborate with product managers, engineers, and other stakeholders to streamline product operations and improve efficiency.
• Manage and maintain product data, ensuring accuracy and consistency across all systems.
• Assist in the development and implementation of product and discovery processes and best practices, including documentation and training. Ensure that processes are consistent from team to team.
• Optimize Jira workflows to ensure efficient tracking and resolution of tasks, including setting up custom workflows, fields, and dashboards.
• Generate reports and dashboards in Jira to provide insights into project progress, team performance, and areas for improvement.
• Support the product management team in the planning and execution of product initiatives.
• Organize and facilitate quarterly prioritization meetings to review and publish the product roadmap, gather feedback, and align on strategic goals.
• Monitor and analyze product performance metrics to identify areas for improvement.
• Coordinate with marketing, sales, and customer support teams to ensure successful product launches and ongoing product support.

Qualifications:

• Bachelor's degree in Business, Operations, or a related field.
• 2+ years of experience in product operations, product management, or a related role in an agile environment.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Demonstrated experience with capacity planning, project forecasting, and management reporting.
• Proficiency in product management tools, including Jira and Confluence.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with a focus on accuracy and quality.