Automotive Service Director - Woburn Chrysler Jeep Dodge Ram
About Us:
We are a rapidly growing, multi-location automotive service operation committed to providing our customers with the highest level of care and expertise. As we continue to expand, we’re looking for a skilled and driven Service Director to oversee and streamline our service departments across three facilities.
Responsibilities:
- Lead and manage the service departments at all three locations, ensuring efficiency and effectiveness across all teams.
- Drive process improvements that enhance customer satisfaction, operational efficiency, and overall profitability.
- Develop and implement best practices for workflow management, team performance, and customer service.
- Lead, mentor, and inspire a team of service managers, technicians, and support staff to achieve excellence.
- Monitor key performance indicators (KPIs) to assess the effectiveness of processes and identify areas for improvement.
- Build and maintain strong relationships with customers to ensure continued loyalty and trust.
- Collaborate closely with other departments (sales, parts, etc.) to optimize service operations and create a seamless customer experience.
- Ensure all service operations comply with industry standards, safety regulations, and company policies.
- Play a key role in expanding the service department, developing strategies for growth, and adapting to an evolving industry landscape.
Qualifications:
- Proven experience as an Automotive Service Manager, Director, or similar leadership role within the automotive industry.
- Strong knowledge of automotive service operations, processes, and best practices.
- Ability to manage multiple facilities and teams effectively.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement efficient processes that drive growth and customer satisfaction.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong organizational skills with the ability to manage competing priorities.
- A "make it happen" mentality with a focus on delivering results.
- Strong knowledge of the latest automotive technologies and industry trends.
Why Join Us?
- Competitive salary and benefits package
- Opportunity for growth and career advancement
- Dynamic and supportive team environment
- Be part of a fast-growing company with room for personal and professional growth
- Impact the expansion and success of our service operations across multiple locations
Ready to Make It Happen?
If you’re an all-star leader who thrives in a fast-paced environment and is ready to take our service operation to the next level, we want to hear from you!
Apply today to join our team and be part of something exciting!
Job Type: Full-time
Pay: $150,000.00 - $280,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
Work Days:
Ability to Commute:
- Woburn, MA 01801 (Required)
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (Required)
Work Location: In person
