About Indico
Indico Data automates critical workflows for enterprises in document-intensives industries, including insurance, financial services and healthcare. With the Indico Intelligent Intake™ Solution, organizations can free their experts from tedious, manual tasks, allowing them to drive better decisions with better data. Indico Data drives better decisions with better data.
Candidates must be based and authorized to work in the United States
About The Position
This role reports to our Director of Client Delivery and works within the Professional Services team. The Professional Services team oversees customer onboarding, pilots and implementations, and training and enablement. This team's efforts are essential to delivering our award-winning customer experience by facilitating impactful and delightful customer engagements and helping customers achieve accelerated time to value. The Engagement Manager plays the critical role of setting our customers up for success by working closely with internal and external stakeholders to execute on their strategic automation or transformation programs. This role serves as a trusted advisor and guide to Indico Data’s customers.
About You
You thrive and enjoy working in fast-paced environments where requirements may sometimes be ambiguous. You have a strong curiosity for solving complex business problems, find satisfaction in working collaboratively with others to complete critical deliverables, and welcome the adventure of getting buy-in from various stakeholders. You are organized, can work high and low, and tend to be the person people rely on to get things done in a timely manner when multiple parties are involved. You operate with a mindset of continuous improvement and goal of understanding the “why” in all you do. You look out for others and it shows in your willingness to sit down and hear out whatever needs or feedback other team members have in order to foster constructive conversation about team and individual growth. With all that in mind, most importantly you have fun with it!
Responsibilities:
- Leading the development of client-specific SOWs and engaging with Subject Matter Experts across the organization to gain consensus on an acceptable proposal
- Aligning closely with internal revenue and technical teams to own activities such as resource planning, scoping, solutioning, implementation, and production go-lives
- Supporting clients in program execution through excellent project management, strategic stakeholder management and coaching, and multiple workstream management
- Managing client relationships and networks, presenting to senior audiences, and working day-to-day with senior and mid-level clients
- Effectively communicating issues and solutions in formal and informal settings
- Collaborating with internal and external business and technical team members to understand business and functional requirements, translate requirements into deliverable solutions, and design creative solutions to challenging problems
- Ability to craft a business case to ensure clients know where the value is in their processes as well as the ability to assist them in articulating the value captured as use cases move into production
- Leading best practices around implementation methodologies and ensuring enablement is executed across customers and partners
Requirements:
- 6+ years of relevant experience
- Strong background in successful strategic planning, implementation, and execution against SOWs; demonstrable problem solving and analytical skills
- Track record of delivering against tight deadlines in fast-paced, demanding, cross-functional environments
- Outstanding communication and interpersonal skills, showing a demonstrated ability to lead through influence and achieve results in a cross-functional environment
- High degree of intellectual curiosity and ability to absorb new concepts quickly
- Willingness to travel up to 25%
Bonus:
- Experience in Management Consulting
- Experience working with Technical Products
- Experience working in a Sales/Revenue function or supporting a Sales/Revenue team
- Experience using AI tools and/or an interest in Machine Learning
$140,000 - $150,000 a year
As part of this role candidates are eligible to participate in an annual bonus plan on top of base salary.
Indico is an Equal Opportunity Employer.We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
EXTERNAL RECRUITERS
Approval Requirement
The use of external recruiters/staffing agencies requires prior approval from our People Operations Team. The People Operations Team at Indico requests that external recruiters/staffing agencies not to contact Indico employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Indico.
Unsolicited Resumes
Indico will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the People Operations Team and the external recruiter/staffing agency does not create any implied obligation on the part of Indico.
Disclosures: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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