Information Technology Support Specialist

eJAmerica • Full-time • Boston, MA, US • 2w ago

Key Responsibilities:

On-call rotation for after-hours and weekend support.
Install, troubleshoot, repair, and maintain software applications and hardware.
Handle tickets from the helpdesk for in-house, third-party, and market data applications.
Support operating system drivers, software, and firmware.
Assist users with home connection & remote work setup (Key Responsibilities:
Install, troubleshoot, repair, and maintain software applications and infrastructure.
Handle tickets from the helpdesk for in-house, third-party, and market data applications.
Support operating system drivers, software, and firmware.
Assist users with home connection & remote work setup (End-Client laptop or personal laptop + virtual machine).
Ensure compliance with End-Client policies & procedures.
Maintain support documentation.
Coordinate with local & global support teams across multiple platforms.
Manage incidents and requests in the ticket-tracking system.
Stay updated on technology and participate in training programs.
Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive, WhatsApp).
laptop or personal laptop + virtual machine).
Ensure compliance with End-Client policies & procedures.
Create and maintain support documentation.
Collaborate with local & global support teams across multiple platforms.
Manage incidents and requests in the ticket-tracking system.
Proactively report trends, issues, and delays to management.
On-call rotation for after-hours and weekend support.
Stay updated on technology and participate in training programs.
Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive).

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