Job Summary
We are seeking a highly organized and proactive Administrative Assistant to support our fast-paced Optometry and Ophthalmology practice. This role requires strong telephone etiquette, excellent computer skills, and a customer-focused mindset. The ideal candidate will thrive in a dynamic environment, manage multiple tasks efficiently, and provide exceptional support to both staff and patients.
Key Responsibilities
- Front Desk & Customer Service:
- Answer and screen telephone calls, take accurate messages, and direct calls to appropriate staff.
- Greet and direct patients, visitors, and staff with professionalism, providing clear and accurate information.
- Schedule appointments and manage patient calendars efficiently, ensuring optimal appointment flow.
- Administrative Support:
- Type and prepare correspondence, reports, and documents, proofreading for accuracy and clarity.
- Organize and maintain department files, records, and databases following established procedures.
- Enter data accurately from source documents into databases and spreadsheets.
- Event & Meeting Coordination:
- Assist in planning and preparing for conferences, seminars, and department-sponsored events.
- Coordinate meetings, including scheduling, agenda preparation, and minute-taking as needed.
- Communication & Collaboration:
- Communicate effectively with other departments to resolve issues, delays, or errors.
- Support team members with administrative tasks, demonstrating a proactive and helpful attitude.
Required Credentials
Updated Resume
- Proof of COVID-19 vaccination (including booster) and flu vaccination
- Two professional references (preferably from managers or supervisors)
Qualifications
- Education: High school diploma or equivalent; additional administrative or medical office training is a plus.
Experience
- Previous administrative experience in a healthcare setting is preferred.
- Proficiency with Epic electronic health record (EHR) system is highly desirable.
Skills
- Strong telephone etiquette and customer service skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Excellent organizational and time management skills.
- Attention to detail with strong proofreading abilities.
- Ability to multitask and work effectively in a fast-paced environment.
Soft Skills
- Strong interpersonal and communication skills.
- Proactive problem-solving abilities.
- Ability to work independently and as part of a team.
- Professional demeanor with a friendly, patient-focused attitude.
Education: High School
JR
Skills: proofreading,agenda,teamwork,skills,etiquette,telephone etiquette,multitasking,microsoft office suite,problem-solving,communication,attention to detail,time management,customer,administrative,databases,office,customer service,organizational skills
