Director of Operations

 A-Prime, based in the Boston area, has been in business since 1977. We are a nationwide facilities maintenance company supporting mid to large size brands. We have a major focus on servicing the retail industry nationwide.  

We are seeking a highly motivated and hands-on Director of Operations to drive operational excellence and support our company's growth. This role requires an understanding of business operations, exceptional organizational skills, and the ability to lead and motivate a team effectively. Reporting directly to the CEO, the Director of Operations will be responsible for maximizing sales and profitability, evaluating and optimizing current processes, managing escalations, assisting in hiring as the team expands, and fostering strong relationships with vendors, clients, and key stakeholders. 

Key Responsibilities: 

• Oversee and enhance day-to-day operations to ensure efficiency and effectiveness  
• Drive sales growth and maximize profitability through strategic operational improvements  
• Monitor, evaluate and refine existing processes to enhance performance and productivity 
• Lead and manage escalations related to transaction-specific issues, ensuring prompt resolution 
• Assist in hiring and on boarding new team members as the company scales  
• Develop and implement new programs and operational strategies to support business objectives  
• Collaborate with cross-functional teams to streamline workflows and improve service delivery 
• Build and maintain strong relationships with vendors, clients, and key stakeholders to support business operations and growth 
• Maintain a high standard of organization, discipline and motivation across teams 

Qualifications: 

• Minimum 6 years of experience in operations, managing people and processes with a proven track record of success 
• Strong background in developing and implementing new programs and processes 
• Excellent interpersonal, communication and organization skills 
• Proven ability to lead and coach high-performing teams. 
• Strong analytical skills with a curious and innovative approach to solving business challenges 
• Experience in the service industry is preferred. 

This role is ideal for a strategic yet hands-on leader who thrives in a fast-paced environment and is passionate about driving operational success. If you're ready to take on a dynamic role and have the hunger to guide A-Prime to the top of the industry, we’d love to hear from you!