Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the Role
The Instructional Designer will partner with the Sr. Director of Learning and Development to develop, deploy, and deliver training programs that result in better users of Crunchtime software and resources, inside and out of the organization. This person will ensure our training continues to be super accessible, relevant to our learners' daily lives, and cutting edge in terms of design and presentation.
What you'll do as an Instructional Designer
Utilizes principles of instructional design to author technical documentation, write e-learning scripts, and storyboard the interactivity and graphic approach for courses.
Collaborates with the Crunchtime training team on peer reviews, online reviews, troubleshooting unexpected course behavior, and ongoing process improvement.
Assesses, researches and recommends topics for inclusion in Crunchtime's course and documentation libraries.
Works with Product SME's, Implementation, and Marketing teams when needed for script/documentation development.
Works with customers periodically on topic development, consultation on their training methodology and review of their materials for recommended changes or improvements.
Stays abreast of key trends in Adult Learning and instructional design and integrates them into training solutions. Explores, experiments, and implements ideas to advance the quality of our training materials.
Assists with testing, installation and maintenance of courses on the Crunchtime Learning Management System.
What we're looking for
Demonstrated expertise in the application of Adult Learning theory and methodology.
Excellent written and verbal communications skills.
Formal and working knowledge of all levels of the instructional design process.
Graphic design experience is an advantage.
At least 5 years of experience in a documentation, e-learning script writing or storyboarding role.
Strong ability to present complex concepts and information in an easily understandable format.
Strong organizational skills with a high attention to detail.
Ability to manage several projects simultaneously and operate under tight deadlines.
Equally confident working independently or as part of a team.
Nice to haves
Experience with the restaurant industry is a plus.
Experience with Articulate Storyline/Rise for authoring is a plus.
Experience with Adobe Suite (Photoshop, Illustrator, Premier, After Effects) is a plus.
Experience with Microsoft Word and MadCap Flare is a plus.
Experience with Tin Can API/xAPI is a plus.
Experience in a SaaS or similarly paced environment is a plus.
What you'll get
Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Software Development
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