At Hype Tier, we are committed to delivering top-tier services that combine innovation, efficiency, and a client-centered approach. Our team is driven by integrity, professionalism, and a strong focus on excellence. We foster a collaborative work environment that supports career development and rewards dedication. Join us as we continue to expand and elevate our presence in the industry.
Job Description
Job Description:
Hype Tier is seeking a reliable and detail-oriented Customer Support Assistant to join our team in Boston. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. This is a great opportunity for individuals who are organized, professional, and passionate about customer care.
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to follow up on customer needs and feedback
Assist with processing orders, forms, applications, and requests
Identify and escalate priority issues when necessary
Support the improvement of service procedures and standards
Qualifications
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred
Previous experience in customer service or administrative support is an advantage
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficient in Microsoft Office and basic computer applications
Ability to remain calm and professional in challenging situations
Additional Information
Benefits:
Competitive salary: $49,000 - $53,000 per year
Opportunities for career growth and development
Supportive and team-focused work environment
Skills development through ongoing training and mentorship
Full-time position with consistent weekday schedule
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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