The Role
We are seeking a skilled contractor to assist as an IT Systems Administrator based in the greater Boston, MA area to join our team. This role is responsible for assisting with maintaining, managing, and optimizing our key IT infrastructure to ensure seamless operations and a high level of system reliability. The ideal candidate has a proven ability to anticipate potential issues, implement preventive measures, and respond swiftly to resolve technical challenges when they arise. This role reports to the IT Lead/IT Manager and allows opportunities for growth and expansion of responsibilities upon proven reliability and knowledge of our systems.
The role requires a customer-first mindset, prioritizing delivering exceptional service to employees at all levels, ensuring their needs are met with efficiency and professionalism. The ideal candidate will excel at multi-tasking, managing competing priorities, and consistently maintain punctuality, all while concentrating on time-sensitive tasks.
Responsibilities
- Provide first-level support to end users by answering basic questions about computers or software applications, performing troubleshooting tasks to identify and resolve technical issues, and escalating or transferring issues to appropriate resources when necessary.
- Ensure all service desk tickets are addressed promptly and resolved within the service level agreements (SLAS) defined by the business.
- Support the research of emerging technologies and help to identify and analyze opportunities for new and/or improved processes and procedures.
- Co-own the implementation, configuration, and maintenance of new and existing systems. Lead projects to support the business and function, as needed.
- Own account administration, routine audits, and documentation of all process and procedures within the function.
- Assist with operating system updates and new software and hardware installations.
- Provide on-site support as needed in our Boston, MA office, and in other locations, as needed.
Experience, Qualifications, & Skills
- 3-4+ years hands-on experience in IT systems support and administration.
- Demonstrated research ability, ability to organize and communicate data and technical information in a way that is easy to comprehend, regardless of the audience.
- Demonstrated customer-first approach to supporting employees and stakeholders.
- Ability to maintain a high level of confidentiality and adhere strictly to predetermined security protocols
- Ability to remain level-headed and act with precision and care even in high-stress situations.
- Ability to convey a positive and professional image to internal and external customers.
- Proactive approach to learning and development, able to identify and pursue learning opportunities to successful completion
- Associate or bachelor's degree in computer science, information technology, system administration, or a closely related field, or equivalent experience, preferred
- System administration and IT certifications in Linux, Microsoft, or other network related fields, a plus
- Familiarity with SOC 2 compliance, a plus
Technologies
Proficiency in all Microsoft 365 applications, including:
- Entra id
- Exchange
- SharePoint
- Intune
- Identity / identity governance
Experience With The Following SaaS Platforms/tool, Required
- MacOS 14.x+ and windows 10, 11 (must be proficient in both)
- Microsoft Intune / autopilot / company portal
- Zscaler
- Zoom / zoom webinars
- Atlassian: Jira software / Jira service management / confluence
Experience With The Following SaaS Platforms/tools, Preferred - Kandji, including:
- Kandji passport
- Microsoft device compliance for macOS
- Apple business manager
- PowerShell scripting
- Aws experience
Actual hourly rate offered will depend on the candidate's location, relevant education, skills and experience.
Hourly Rate
$30—$40 USD
