Description
Reporting to EVP, Patient Experience, the Director of Patient Experience will oversee both the strategic and operational aspects of Fulcrum’s efforts to integrate the patient experience from discovery to commercialization. The Director of Patient Experience will vertically and horizontally integrate the patient experience into Fulcrum’s operating model to ensure the patient experience we deliver is best-in class. A focus on authenticity at every phase of the patient journey at Fulcrum will ensure all patients feel they are part of the Fulcrew while engaging with Fulcrum.
The role will be responsible for primarily supporting our non-malignant hematology portfolio of products but will also evolve as we progress our efforts in muscle into the FSHD advocacy and engagement space as well.
Responsibilities
Working cross-functionally with internal stakeholder including Corporate Communications, Government Affairs, Marketing, Sales, Program Management, Program Leadership, Market Access, Medical Affairs, HEOR and Clinical Operations
- Build strategic roadmap of patient experience from discovery to commercialization that reflects insights and strategies that help elevate Fulcrum with the communities that it serves.
- Identify opportunities to generate insights and analytics related to patient and caregiver needs across the patient journey and spearheads the execution of these projects in conjunction with the patient services execution team.
- Supports both federal and state policy strategic planning activities to ensure that Fulcrum is positioned well to capital.
- Develop and maintain comprehensive, innovative, value-creating patient experience strategies, ensuring they maintain strategic prominence with key stakeholders!
- Identify industry best practices as well as innovative access services approaches that can improve the ability of Fulcrum to support patients.
- Monitor policy developments to ensure that Fulcrum is well informed and appropriately prepared for the evolving government oversight, regulatory environment, legal, and reputational landscape surrounding manufacturer-sponsored Access Services programs.
- Serve as a strategic planning resource to our brand teams, market access strategy, and patient services team in developing patient services resources across Fulcrum.
Qualifications
- Bachelor’s degree (Advanced degree preferred)
- Have worked in a pre-commercial or commercial rare disease company ( preferred)
- 5+ years US and Ex-US -based demonstrated track record of developing and implementing patient services programs and patient focused access solutions
- 2-3+ years people management experience with internal FTEs and external field facing team members
- Recognized profile in the industry as a thought leader in patient support and documented ability to engage Senior Leadership on patient-focused support solutions
- Strong, demonstrated track record of connecting and combining ideas, designing pilots and metrics, and driving novel ideas to practical solutions across patient support teams
- Deep understanding of how to identify and address the emotional, physical, and financial barriers patients experience regarding obtaining their prescribed medications
- Understanding of the complex legal, regulatory, and compliance regulations and guidelines around access support program development and execution
