The Waltham Public Library wants to be the best public library in the world and that’s what sets us apart when we’re adding to our team. Waltham is a diverse city with a mixed socio-economic group of about 65,000 residents. We have a growing population of families with young children, 12% of our population are teens and 40% of our residents speak a language other than English at home. We’reseeking a friendly, adaptive, enthusiastic, service-oriented individual to help serve an urban community within a busy library setting. We're looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.

Duties may include:Answering telephones, checking materials in and out, registering patrons, account maintenance, processing daily deliveries and other general circulation desk duties as assigned.

19 hours per week: Weekly schedule to include a morning and afternoon and a minimum of one evening/week, plus a minimum of one Saturday and one Sunday per month year-round.

Qualifications:

Associates Degree or 2 years of post-high school education, 6 months of computer experience, 1 year experience working with the public, or any equivalent combination. Strong interest in working with the general public, ability to perform under pressure, ability to work with library staff and a diverse general public in a tactful and courteous manner, good problem solving and computer skills. Superior customer service abilities. The employee must occasionally lift and/or move up to 30 pounds. Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Full description available at Human Resources Department. Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer. Letters may not be dated any older than two years. Emails are acceptable providing they come directly from the author’s email.

Preferred qualifications: Fluency in Spanish, Chinese, Haitian Creole or Portuguese; familiarity with III Sierra software; MS Office and Google workspace.

How To Apply:

Qualified candidates should submit, preferably in one complete pdf file:

Completed City of Waltham employment application.Please refer to Req#2025-54.

(https://www.city.waltham.ma.us/human-resources-department )

Resume

Letter of interest to:

Mary Gullotti

Human Resources Department, 119 School Street, Waltham, MA 02451

jobs@city.waltham.ma.us/ 781-314-3356

Equal Employment Opportunity / Affirmative Action Employer

Req#2025-54

Posted 12/5/2024

Apply by:
January 02, 2025

Salary:
29.33 / Per hour

About this Organization:
Waltham Public Library Mission The Waltham Public Library provides the city's multi-ethnic, economically diverse population with popular informational, recreational and educational library resources and services. The library staff selects materials in a variety of formats to meet known and anticipated demand, strives to make the community aware of library services and materials, and endeavors to make those resources accessible to all with friendliness and efficiency.

Waltham Public Library

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