Position Title:

Service Advisor

Job Code:

Department:

Service

Department #:

0223

Reports To:

Service Manager

FLSA Status:

Non-Exempt

CDJR 24 of Brockton is seeking an experienced Service Advisor that thrives working in a fast-paced environment.

$80,000-$120,000 year

CDJR 24 is a division of Ed Kardon's 24 Auto Group. With dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Plymouth and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

Qualifications

Organized and superior customer service skills
Two or more years experience as a guest service specialist/service advisor
Time management skills
Fantastic communication skills
CDJR experience a plus
Reynolds and Reynolds experience
Valid driver's license with clean driving record

What We Offer

Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Growth Opportunities
Paid Training
Discounts on products and services

Position Summary:

Sells and schedules needed service work to customers in the service department as well as upsells work that is needed on customer cars in a manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.

Principal Duties And Responsibilities:

Schedule service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greet customers in a timely, friendly manner and obtains vehicle information.
Document customer vehicle problems accurately and clearly on repair order.
Walk around the vehicle, when necessary, with customer to confirm any problem and refer to technician.
Refer to service history, inspects vehicle, and recommend any additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provide a complete and accurate written cost estimate for labor and parts.
Maintain a dealership-prescribed standard for hours per customer repair order written
Obtain customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtain credit approval, if necessary.
Communicate effectively and of incoming work through repair orders
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as payment is received.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction index rating at or above manufacture and market.
Handles telephone and email inquiries regarding appointments and work in process
Maintains a professional appearance.
Keeps work area clean.

Route 24 Auto Group

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