This Complaint Handling Intake Associate position is integral to supporting the department through complaint handling, reportability determination, data analysis, trending, and documentation review, coordination of complaint and lot qualification data, device history reviews, review, and closure of certain categories of complaints and work on complaint handling projects. It requires organization and attention to detail while working with other functions within the organization to ensure compliance and accomplishment of tasks.

Responsibilities:

Analyze and process complaints in a uniform and timely manner, to ensure proper complaint coding and accurate complaint assessment
Assess complaint vigilance reportability for low-risk complaints, utilizing system-based decision trees
Maintain accurate documentation and files related to special projects, complaints and lot qualification
Performs other duties as required.

Minimum Requirements:

AS degree, preferably in a technical or scientific discipline; or a High School Diploma and a minimum of 2 years in a call center/customer service or record processing environment.

Preferred Skills and Competencies:

Complaint handling experience preferred .
Effective verbal and technical writing skills. Ability to communicate at multiple levels

of an organization.

Ability to organize and judge priorities.
Excels at generating and maintaining organized and accurate records.
PC skill, word processing, spreadsheet, database.
Able to work effectively in a high-stress, high-energy environment.
Able to make decisions quickly based on vague or imperfect information and evaluate the need to obtain clarification and direction when necessary.

Physical Requirements (if applicable):

This position is a desk job and require sitting for extended periods of time.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:

The US base salary range for this full-time position is $25.00 - $37.75. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Insulet Corporation

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Complaint Handling Intake Associate (Remote/Flexible)