Unit: Exempt

Department: Administration

Grade: 14

Salary Range: $84,500 - $106,740

Posting Date: Thursday, December 26, 2024

Application Deadline: Friday, January 17, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Friday, January 17, 2025. Please be sure to identify the position you are applying for.

General Description

ABOUT US:

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

Diversity And Inclusion

As a proud Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

About The Job

Reporting to the Deputy Administrator of Housing Program or their designee, the Onboarding and Training Manager will create, implement, and conduct regular and recurring trainings for staff at all levels; including, but not limited to: new hire training and onboarding activities, regulatory and policy compliance trainings, and BHA’s software and technology platform trainings. This position will also be responsible for the identification and development of workshops, trainings and information sessions for BHA staff to enhance its internal and external impact in alignment with BHA’s mission.

Duties & Responsibilities

Develop and implement a systematic onboarding strategy for various levels of new staff.
Coordinate and provide all onboarding activities, workshops and trainings for new hires as related to department- specific functions, operations, and systems.
Create and maintain an intentional and purposeful onboarding experience for all new hires to create employee engagement while instilling core competencies.
Evaluate the ongoing performance and production of new, and existing department staff to identify and implement ongoing learning and development opportunities.
Serve as a liaison between internal and external-facing BHA staff to enhance engagement and performance by increasing operational understanding among BHA’s various teams.
Develop and provide regular and ongoing department specific workshops, trainings and information sessions to continuously enhance professional engagement and development within BHA.
Develop new training materials and workshops to adopt to, and align with, changes to regulations, policy and procedures.
Assist the addition and revision of the Administrative Plan, Admissions and Continued Occupancy Policy and other related policies and procedures to ensure compliance with the current regulations and best practices.
Effectively communicate with all staff to ensure a high degree of understanding of process, policy and regulations among staff.
Prepares regular reports to Management on areas for monitoring and training among staff to ensure a consistently high level of program performance, client engagement and community impact.
Liaison regularly with senior leadership within BHA to provide and analyze performance metrics and the efficacy of learning and development initiatives.
Proactively interact and coordinate with other training/professional development efforts within BHA’s other departments.
Performs other related duties as required.

Minimum Qualifications & Experience: Bachelor’s Degree in public administration, business or related field is required. Proven interpersonal skills with a demonstrated proficiency in oral and written communication is required. Experience in motivating a team and teaching others in a professional setting is also a requirement. The successful candidate for this role will have 3-5 years of demonstrated experience in self-direction, self-motivation and producing deliverables with little supervision. Knowledge of BHA’s various programs is also required. Supervisory experience or experience in professional development is strongly preferred.

Bha Benefits

BHA’s generous benefits package includes 14 paid holidays, 4 personal days, 3 weeks’ vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

An Equal Opportunity Employer

Bilingual candidates are encouraged to apply.

Please submit a cover letter and resume to: jobs@bostonhousing.org

Please be sure to identify the full name of the position your are applying for.

Thank you.

Boston Housing Authority

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