You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

JOB DESCRIPTION:

Reporting to the Director of Investigations, the Special Agent Cyber Fraud Investigations is responsible for supporting global investigations into unlawful acts which may have been committed against our company and customers. The role includes responsibilities in gathering and analyzing actionable information and investigating cybercrime and financial fraud cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct complex internal and external cyber-enabled fraud or cybercrime investigations (which can also include insider threat, misconduct, retail fraud, malware) across multiple business segments from a variety of channels. Prioritize and investigate escalations and referrals from business units on insider threat, data loss prevention, cyber threat intelligence, cyber threat fusion center, fraud risk, law enforcement, public/private partnerships, and global business units.

Interview cardmembers, victims, claimants, witnesses, and potential suspects. Gather evidence and work with local and federal law enforcement on fraud prevention initiatives and investigations to actively pursue the prosecution of criminal matters where Amex or its Cardmembers are victims. Testify in court representing our company and supporting our criminal cases as well as responding to court orders and subpoenas when necessary. Analyze data and trends; develop and implement proactive plans and programs to address opportunities. Communicate Global Security’s position effectively to both internal and external partners, and fully support Global Security’s senior leadership in the development and implementation of initiatives and programs to detect, investigate, and disrupt cybercrime and fraud. Provide strong subject matter expertise in the areas of cybercrime investigations, security and investigative operations, and financial crimes. Provide after-hours support, as needed.

DESIRED LEADERSHIP CHARACTERISTICS:

Ability to prioritize and execute tasks in high-impact or time sensitive situations.

Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done. Ability to develop and maintain strong relationships in a complex multi-national corporation. Strong problem solver with the ability to use analytical methods for impact. Effective organizational skills, attention to detail, and ability to collaborate.

KNOWLEDGE / SKILLS:

Demonstrated record of success in conducting investigations, including subject interviewing skills, into significant and/or sophisticated cases of cybercrime and financial fraud.

Working knowledge and understanding of the fundamentals of finance and related transactions. Must be familiar with products and services offered by American Express, including knowledge of proprietary data processing systems, operations, policies and procedures. Must be skilled in the techniques in assembling a case for prosecutors, including gathering evidence, summarizing findings in well documented/well written reports, and compliance with policies. Strong interpersonal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues, and senior leadership at American Express. Ability to develop and recommend sound, innovative methods, techniques, and programs to prevent and control fraud. Possess strong level of understanding of investigative techniques, OSINT, and intelligence analysis and to detect and resolve criminal activity. Strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively. Strong personal initiative, intellectually curious, and knowledgeable about cybercrime ecosystem.

EXPERIENCE:

Minimum of 5 years’ experience in a mission critical environment with a background in the following: criminal justice, intelligence, information security, or financial crimes risk management related disciplines.

Understanding of OSINT sources, LexisNexis. Previous experience in local, state, or federal US law enforcement, criminal intelligence, or cybercrime/cyber-enabled financial crimes. Demonstrated experience in driving innovative approaches to cybercrime/financial fraud investigations. Experience working across multiple lines of business in a corporate function. In-depth understanding of adversary tools, tactics and procedures and threats impacting the financial sector. Successful experience working with physically distributed teams. Bachelor’s or other 4-year degree preferred. Preferred fields of study include business, criminal justice, and social sciences.

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Amex

Latest Jobs

Special Agent - Cyber Fraud Investigation