Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative will interact with A&L customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail.

Pay: $25.00-$30.00/hour depending on experience

Benefits:

Medical, Dental, and Vision are paid at 50% for Employee
LTD paid by the company
Life Insurance $50K paid by the company
Aflac Accident Insurance Company paid
401k 5% match after 6 months
Birthday Bonus (equivalent to 8 hrs. pay)
Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
Sick time (40 hrs. for FT employees)
Bereavement (3 days)
Tuition Reimbursement ($500/year)

Hours: Monday - Friday 8:00am - 5:00pm. Some weekend availability required

Job Duties/Responsibilities:

Interact with customers via telephone, email, or in person to provide support and information on products or services.
Maintain technicians' daily schedules.
Maintain customer accounts and record detailed customer interactions.
Keep customers apprised of the tech's schedule/lead times.
Resolve customers' concerns and answer customers' questions to your best ability.
Follow communication procedures, guidelines, and policies.
Perform other related duties as assigned.

Required Qualifications/Attributes:

3+ years of Service Titan and/or HVAC
High school diploma or GED
Ability to multi-task, prioritize, and manage time effectively.
Great communication skills and ability for active listening.

A&L Plumbing, Heating and Cooling Inc

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Remote Customer Service Representative